FAQ – My Store

Frequently Asked Questions

Here are the answers to our customer’s most frequently asked questions.

About Myoilarts
&Pet Oil Painting

Myoilarts has set out to change the experience of gifting by creating memories through art. Our services allow you to convert your photographs into 100% handmade paintings across a variety of themes and mediums by real artists.

Oil painting is a classic art technique that uses pigments suspended in oil to create rich, long-lasting artwork. The most commonly used oil is linseed oil, although other oils like walnut,poppy seed, and safflower are also used. This medium has stood the test of time and remains a favorite among artists due to its flexibility, depth,and visual richness.

A custom pet oil painting from photo is a one-of-a-kind artwork created by a skilled artist based on your image or vision. your idea is brought to life with the depth and realism only oil painting can provide.
The process begins when you send us a photo and your customization requests. Our team edits it as needed (background change,photo merge,etc.) and sends it to you for approval. Once confirmed,our professional artist begins the hand-painting process, layer by layer,on premium canvas.

Its rich color,flexibility, and longevity. Unlike digital art, oilpaintings bring a classic,luxurious touch that lasts for generations.

All paintings are 100% handmade. Each painting is uniquely painted by a real artist from scratch.You'll receive 3 process tracing videos throughout the painting work.

You can select the sizes as our default options,Prices will vary with the size,number of characters and Model (Frame, Rolled and Gallery Wrap).Visit our Pracing Page to know more.

Yes, you can definitely order a custom size. add the closest size to your desired size ,leave your requirement in the suggestion box and submit the order. We will make sure you receive the size ofyour choice.

Wondering how to turn pet photo into painting? Get your pet painted in just a few clicks.
1. Upload Photos , complete the request form and select the size etc. on the order page.
2. Place Your Order and approve the digital mock before we start painting
3. Approve the Painting Preview
4. Voila! Your Pet Painting from Photo is on the way to being shipped.

Turnaround/
Shipping

We offer two options:
1. Free Service: You can receive the painting within 15 days. It takes 7 days for our artist to create your vision and the next 8 days to be delivered. There are no additional or hidden charges applicable on Free Delivery Service.
2. Express Service: Express Service can be availed by paying an additional 25 dollars with the promise to reach you within 10 days. The first 5 days go into creating your artwork and the next 5 days for your painting to be delivered.
*Please note that the delivery is based on when you approve the order.

All of our painting are free to anywhere in the world. if you opt for the Free Delivery Service.

You will receive an email with your tracking link as soon as your order is shipped. You can follow the tracking link to check the transit of your artwork.

Our sole motive is to reach you with the artwork with absolute precaution. To make sure safe delivery, the artwork is wrapped in multiple hard layering with a note that says “Fragile”.

In case of theft or loss of your artwork during shipping, you can write to us at myoilarts@gmail.com and we will have a new artwork repainted for you to reach you on priority.

If you want to order painting as a gift, Message the recipient address in the comment box while placing the order.

Portrait Prices
& Payments

Once you have selected a painting, proceed to the cart and press "checkout".You will have the option to pay securely with your credit card, Debit Card，PayPal,ApplePay, and GooglePay. you can rest assured inknowing that your payment information is safe & secure.

No extra hidden charges, what you see is what you pay!

Order
Process

Uploading your photos ,add instructions and submit the order,You can also feel free to email us as many extra pictures as you'd like to include.The more pictures we have to work with,the better!

Due to the heaviness of the file size or format, chances are thatyou might not be able to upload your photo. No worries, youcan place the order by uploading a random image and email usthe desired photos at myoilarts.gmail.com and we willupload it with your order.

Myoilarts bars its customer from uploading more than 10photos. If you have more than 10 pictures, you can email therest of them to myoilarts@gmail.com after placing the order.

The photos that come out the best are the ones which are ofhigh quality, well lighted with the front profile. It helps ourartists create organic and detailed artwork.

Yes,All of our templates are designed to work with any pet-dogs,cats,horses,lizards,hamsters,birds,snakes,tarantulas,etc.

We base all of our paintings on your images, so it's crucial you
send us good ones!Try to follow these guidelines:
Take the picture in the daytime with soft sunlight on the petUse a smartphone or high-quality digital camera Ensure the whole face is visibleMake the head angle match the painting Include images of the pet's body if it's going to be in the
painting

There is no limit to the number of characters but you can only select up to 8 characters on the website. You can place theorder by writing to us at myoilarts@gmail.com if it involvesmore than 8 characters.

Yes, we can frame the artwork as your option. but there will be no glass due to its fragility.

What's the difference between Canvas Only, Gallery Wrapped and Framed ?
Convas Only pointings arrive rolled up in a tube, ready to be custom framed ormatted of a local art store. This oplion is more work for you, and almost alwaysonly cheoper up front.
Gallery Wrapped paintings orrive stretched oround a wooden frome, ready tohang on your wall the moment they are delivered. They also look stately! Ourgollery wrappers are excellent and lkely as or more affordable than your localart store. For this reason, we recommend Gallery Wrapped.
Framed paintings arrive with everything completed for youl We have a largeselection of different frome shyles and colors you can choose from. You will becontacted separately to make your frame selection, or you can leave it up to our painters
If you decide to frame on your own, please note that oil paintings look
best without glass.

Photo Editing
&Painting Process

Don' t worry! You can still get a handmade painting made. Just place your order and our designer will restore the photo for you.

Yes, Of course we can merge, during the order process simply upload the clear photos and then will take care of it to make a beautiful portrait.

Yes. You can choose the background from the options we have or let us know the kind of background you would like to use(upload the background photo as a second photo, write in the instructions box to use the file as the background while placing the order), we will have it incorporated in the painting.

Just write in the instructions box what things you want the artist to remove. If you would like to add something to the photo, just upload the additional photo of that thing and ask the artist to add it in. It's that simple! You can visit our gallery to view some examples of adding things to paintings and removing things from paintings.

All the photos submitted by you go through a photo editingphase where the images are cropped to size or modifiedaccording to the requirements of the customer for free. The edited photo is then sent to the customer for approval before startingthe painting process.

You can convey the changes to the artist by simply replying tothe same email thread where you received the preview. We willhave each bit of your suggestion communicated to the artist.

Absolutely! You will definitely receive a preview of the final painting on your email id.We only begin the shipping process after you have previewed the final painting and approved it.

General
Questions

Yes, we do offer discounts on a bulk order. Write an email to usand we will have the best discount given to you.

We can understand your concerns regarding privacy. However,please be assured that PortraitFlip uses secured servers and allyour information is strongly protected. You can read moreabout this on our Privacy Policy page.

If you questions are not answered here, you can chat with ourcustomer service representative by using the chat widget at the right bottom corner. You can also alternatively write an email myoilarts@gmail.com.